Last updated: July 20, 2026
LabPath Logistics (“LabPath”, “we”, “us”) is a medical courier service operating in Greater Houston, Texas. This policy explains what information we collect through our website (labpathlogistics.com) and the LabPath mobile app, how we use it, and the choices you have. Our services are built for healthcare businesses — clinics, laboratories, and pharmacies — not for consumers.
Facility account details. When a facility registers, we collect the business information needed to verify and serve it: facility name and type, National Provider Identifier (NPI), Tax ID (EIN), business address, contact name, email address, phone number, and a password.
Delivery records. Each courier run generates a chain-of-custody record: pickup and drop-off facility names and addresses, service level, package type and temperature range, timestamps, barcode values scanned at pickup, the receiving staff member’s name and signature, whether a hand-off photo was captured, and the courier’s route position while a run is active.
Courier account details. Courier accounts are provisioned by LabPath and include name, email, phone, vehicle, and license information.
Website inquiries. If you request a rate sheet or use the chat assistant on our website, the details you enter are stored locally in your own browser and used to follow up on your inquiry.
The LabPath app contains no patient fields. Deliveries are referenced by opaque order IDs (for example, “LP-8942”), and app notifications are generated from order references and statuses only — they are designed to never contain patient information. Our couriers complete HIPAA training, and handling procedures are built so that protected health information stays inside sealed packaging, not inside our software.
Account profiles and delivery records created in the current version of the app are stored locally on the device that created them. As our cloud platform rolls out, records will be hosted with established cloud providers under appropriate data protection agreements, and we will update this policy when that happens.
We use the information above to verify facilities, dispatch and complete deliveries, maintain chain-of-custody records, send status updates you have enabled, invoice for completed runs, and respond to support requests. We do not sell personal information, and we do not use third-party advertising or cross-site tracking on our website or in our app.
Delivery participants see what they need to complete a run: a facility sees the assigned courier’s name and phone number during an active delivery, and the courier sees the pickup and drop-off contact details required to complete it. Beyond that, we share information only with service providers who help us operate (for example, payment and communications providers), or when required by law.
Completed delivery and chain-of-custody records are retained as business records to meet audit and compliance obligations. Account profile information is retained while your account is active.
You can edit your profile and notification preferences in the app at any time. You can also delete your account directly in the app (Settings → Delete account). Deletion permanently removes your sign-in and profile; completed delivery records are retained for chain-of-custody compliance with no personal sign-in attached. For any privacy question or request, email dispatch@labpathlogistics.com.
We limit access to information to the people who need it to operate the service, and we design our notifications and records to keep patient information out of our systems entirely. No method of storage or transmission is 100% secure, but minimizing what we hold is our first line of defense.
Our website and app are business tools for healthcare facilities and provisioned couriers. They are not directed to, and may not be used by, anyone under 18.
If we change this policy, we will update the date at the top of this page. Questions or requests: dispatch@labpathlogistics.com — LabPath Logistics, Houston, TX.